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The e-Government Solution for OMNITRACKER 
The OMNITRACKER e-Government solution is based on the wide utilized OMNITRACKER core E-Tracking platform, covering:
 | Tracking of requests;
| | Workflow management;
| | Windows-, Web- and PDA-client interfaces;
| | Interfacing with messaging (Email, SMS), databases, web services, active directory, MS Office, etc. |
The e-Government package includes specific functionality that towns, cities and government organisations can use to follow up their internal and external communication. This in a collaborated workflow based solution.
The OMNITRACKER e-Government package includes the following functionality out-of-the-box:
| Central point of logging requests, integration via different communication channels (telephone, fax, letter, central desk, web, Email);
| | Web interface for citizens to log and follow up their own requests;
| | Integration with the town's active directory and central citizen database;
| | Best practice workflow(s) follow up the lifecycle of each type of request;
| | Complaint management;
| | Request management;
| | Task management;
| | Electronic dossier management
| | Notifications towards internal and external users and citizens;
| | Escalations towards internal users;
| | Confidentiality & security of sensitive information;
| | Planning of resources;
| | Reporting
| | Multilingualism (English, Nederlands) |
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