RTL Belgium, a TV and Radio broadcasting company decided to use OMNITRACKER for their internal IT and Broadcast organization. They will combine the OMNITRACKER Project Management module with the ITSM module to have a better overview on the workload of their people.
RTL Belgium has very short intervention times when issues are discovered during a broadcast of one of their radio stations (Bel RTL, Radio Contact, Mint) or TV stations (RTL-TVi, Club RTL, Plug RTL, Radio Contact Vision). They require a high-performance tool which can display their infrastructure in a graphical tree-like structure (CMDB), which has a reliable and easy accessible Knowledge base, and where ITIL Service Support processes can be linked to advanced SLA measurements (Service Level Management).
Additionally the Project Management module will support their internal projects, by tracking and controlling the staffing their tasks and workload which is distributed over several teams.
Wander AG develops, produces and markets high-class foods for branded names like Ovomaltine,Caotina or Isostar in Switzerland. Professional and committed employees continuously improve and innovate these products in order to meet the changing market needs. Wander AG puts the same innovation mood and effort on defining and implementing business processes. As a consequence the underlying IT platform is adapted step by step and leads to quality assurance as well as to increased efficiency.
Within this contect Wander AG has introduced the Process Automatisation Platform OMNITRACKER in early summer 2009. OMNITRACKER currently is being used for „Risk Management“, „IKS“ and IT Service Management according ITIL. In addition the Quality Self Assessments are managed and supported by OMNITRACKER. Further business processes are already planned and will run either in parallel or integrated with the existing ones.
OMNITRACKER supports, documents and eases workflows for several areas at Wander AG significantly, such creating more capaciy to focus on core competencies.