Telematics & Services Europe is a European leader in managed Data Storage. The company is headquartered in Brussels and operates in multiple European countries mainly through affiliates in Belgium, France, Luxembourg and The Netherlands. T&S designs, deploys, manages, optimizes and ensures the long-term security of their customer data storage network infrastructure for mainframe and open system environments.
T&S will use OMNITRACKER for managing their customer requests, according the ITIL Service Support processes. Customers will be seamlessly integrated and get direct access using the OMNITRACKER Web Gateway. Inbound and outbound email traffic will be automated using the OMNITRACKER Email gateway.
BKM is a specialized service provider of Voice & Data Networks, Office Automation and Mobile Solutions. BKM its headquarter is in Hasselt (Belgium) and they have different offices in Belgium. BKM supports over 10.000 customers directly.
BKM will use OMNITRACKER to support all their different customer request types and to manage their installation projects. Time registration and resource planning is 100% integrated in OMNITRACKER. OMNITRACKER will provide billing & other relevant information to BKM’s ERP system using XML technology (on a real-time basis).
Soptim installs OMNITRACKER IT Service Management Center
Soptim AG develops and sells software products for over 35 years by now. For the in Aachen, Germany, headquartered company are around 200 people operating. Customers are small and large electric supply companyies, medium-sized businesses of recycling economy, industry and commerce.
Soptim AG is using the OMNITRACKER IT Service Management Center.
Diakonie-Klinikum Schwäbisch Hall gGmbH decided for OMNITRACKER
Diakonie-Klinikum Schäbisch Hall gGmbH is an university teaching hospital of the University Heidelberg. The hospital belongs to Gesundheitsholding Schwäbisch Hall gGmbH, a subsidiary of Evangelisches Diakoniewerk Schwäbisch Hall e.V. and the administrative district Schwäbisch Hall in Baden-Württemberg, Germany. Every year 20,000 in-patients and 30,000 out-patients are medicated there. The Klinikum got around 1,300 employees.
OMNITRACKER will be used for the IT Service Management.
Streck Transportgesellschaft mbH is a german logistic company, headquartered in Lörrach, Baden-Württemberg with subisidiaries in Germany and also in Switzerland. The company got around 1,000 employees, 650 are based in Germany and 350 in Switzerland.
Streck Transporte will use OMNITRACKER for IT Service Management as well as for the Project and Risk Management.
Tiscover, headquartered in Innsbruck (Tirol/Austria), was founded in 1991 as TIS GmbH and developed Austria’s first electronic tourism information system. www.tiscover.com, the travel portal for the Alpine area, today features over 25,000 accommodations available for online booking. With 23 million visitors, 420 million page impressions and over a million enquiries and bookings in 2008, Tiscover is one of the world’s most successful travel sites. In March 2008, meanwhile transformed into a corporation, TISCOVER AG was taken over by Cologne-based HRS - HOTEL RESERVATION SERVICE Robert Ragge GmbH. Like HRS Tiscover will use OMNITRACKER company wide.
VDK Spaarbank Belgium is regional bank that has approx. 100 bank offices to support its customers. The headquarters of VDK Spaarbank is in Ghent.
VDK Spaarbank has selected OMNITRACKER to support its internal IT Service Management processes and to follow up their IT Projects using the OMNITRACKER integrated Project Management solution. Using the OMNITRACKER CMDB (Configuration Management Database), VDK Spaarbank will serve over 20.000 external customers, making use of the standard ITIL processes (Incident, Problem & Change Management).
On 26. may 2009 the well-known OSP confernce took place for the 6. time in Moscow. At this conference IT Managers of the whole area of the Russian Federation meet to exchange the latest informations about IT. This year OMNINET presented OMNITRACKER and was able to confince a lot of interested people about the professionality of the product.