For the first time in Russia INLINE GROUP Training Center has hold 5-days "OMNITRACKER Administration" course:
Upon completion of the training the students have received certificates of completion from INLINE GROUP Training Center:
Training Center of INLINE GROUP specializes on experts training in the field of information technologies, and offers trainings under the theory and practice of IT Service Management (ITIL, business processes on SLA, CMDB), and also training for specialized software (OMNITRACKER, Genesys).
dSPACE extended their OMNITRACKER installation by the field of requirement management
dSPACE digital signal processing and control engineering GmbH decided to extend their existing OMNITRACKER installation by the field of requirement management and therefore implemented the template OMNITRACKER feature management. With this template dSPACE is able to manage and monitor their customer requirements in projects from the definition of requirements via the implementation to the final approvement.
Since 25 years Edorex Informatik AG provides individual customized software solutions for their customers. They offer four main areas of services: system development, business intelligence, system management and project management.
Edorex decided to use the ITIL-based OMNITRACKER help desk solution to improve their internal service processes and to follow up their internal IT service management. For their customers web service is available via the OMNITRACKER web gateway and provides a multilingual knowledge database with FAQs and standard solutions.
Hospital AZ Sint-Blasius selects OMNITRACKER via partner CTG
Algemeen Ziekenhuis Sint-Blasius (Dendermonde) selected OMNITRACKER for assistance in ITIL processes and follow up of their internal IT Service Management. Sint-Blasius will use the OMNITRACKER ITIL out-of-the-box (very little implementation time). All employees of the hospital will use the OMNITRACKER web gateway to log work requests and issues.
The implementation is performed by CTG Belgium, a gold partner of OMNINET Benelux.