With OMNITRACKER a broad range of different processes can be represented. Based on the core system OMNITRACKER contains well-engineered, stadardised templates, where the business processes can be configured.
This architecture allows for OMNITRACKER to be functionally expandable. The templates can either be independent of each other or integrated with one another on the OMNITRACKER Platform. Of course users can configure their own business processes in the form of user-defined templates and available on the platform.
Today more than 25,000 concurrent OMNITRACKER client licences are in use at our customers. Some selected customers, where OMNITRACKER is used are here.
OMNITRACKER IT Service Management Center
The ITIL conforming and certified IT-Service Management (ITSM) Center Template comprises the following modules:
- Incident Management
- Problem Management
- Change Management
- Configuration Management
- Release Management
- Service-Level Management
- Master data and Address Management
- Possible integration of a comprehensive performance accounting
OMNITRACKER IT Service Management Center is an Pink Elephant certified ITIL product.
OMNITRACKER Project Management Center
- Project planning
- Project initiating
- Project management
- Project monitoring, incl. budget control
- Activity management
- Resource planning
- Time recording
- Travel times and cost management
OMNITRACKER Requirements Management
Solution for the managing and tracking of features and its derived requirements during the product creation process.
OMNITRACKER Requirements Management Center is HOOD INSIDE certified. HOOD INSIDE is an inititiative of HOOD Group.
OMNITRACKER Systems Engineering Center
Monitoring of development processes, Requirements Management, Change Management, Error Management and Test Case Management.
OMNITRACKER Contract Management Center
Automated support during the initiating, approving, monitoring and managing of contracts.
OMNITRACKER Customer Care Center
Automation and optimisation of all operations within customer service including the disposition and monitoring of external activities.
OMNITRACKER Sales Management Center
- Customer data management
- Contact management
- Opportunity management
- Offer management
- Contract management
OMNITRACKER Dispatch Center
Dispatch of external activities with integrated route planning and the necessary connection to the core components of OMNITRACKER GIS Gateway. The integration of OMNITRACKER Mobile Client is optional.
OMNITRACKER Document Management
Offers all necessary functions for creating, releasing, versioning and managing of documents of any type during the entire life cycle.
OMNITRACKER Task Management
Support during the organising, planning, managing and monitoring of tasks within workgroups.