Four months ago VTB24 completed the migration project ITSM- systems from HP Open View Service Desk 4.5 on OMNITRACKER. Key features of the project: short time (migration for seven months), high system load (more than 5000 references of users a day, about 1,200 IT professionals), developed requirements for the functionality of the new system, the strict requirements for system availability during the migration (switching to a new platform for one evening).
Since the end of the migration valuable experience in operating the new automation system has accumulated, many improvements have been developed; other planned projects on VTB 24 processes migration to single automation system based on OMNITRACKER from BMC Remedy and LANDesk Service Desk have been initiated and carried out.
Companies VTB 24 , Cleverics and OMNINET invite you to participate in the information- analytical seminar "Case : ITSM- migration system in VTB 24 ". Speakers - directly involved in the project, both from the VTB 24 and the implementation team.
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