OMNINET proudly announced today that OMNITRACKER IT Service Management Center v5 has successfully passed the PinkVERIFY 2011 certification.

“We're delighted that OMNINET continues to demonstrate full commitment to the ITIL framework. If proof were needed, just check out the 9 core IT service management processes in OMNITRACKER ITSM Center v5 that have now passed the PinkVERIFY 2011 certification. Congratulations to the OMNINET team!” - David Ratcliffe, President Pink Elephant

The entire press release can be read here:

PinkVERIFY 2011 Certification

OMNINET will provide an ITIL v3 seminar in Eckental on October 16th to 18th. The course will be hold in German, content will be among: 

• Service Management in practice  
• ITIL® V3-concept
• Philosophy of the service lifecycle
• Technology and architecture 
• ITIL®-qualification
• Exam preparation and ITIL® V3 foundation exam

Please apply now as seats are limited! The registration form can be found here!

The new client of OMNINET Russia and CIS, CJSC Delovaya Sreda, is a subsidiary of OJSC "Sberbank of Russia”. It was founded in 2012 to implement projects that focus on the creation of a new integrated technology infrastructure for small, Russian businesses. The main aim of "Delovaya Sreda" is the development of entrepreneurship in Russia. Key components of the "Delovaya Sreda" are an online magazine about entrepreneurship, business schools with distance education, online-store of applications and services, a platform for B2B-and B2C-commerce, a user-friendly interface for the banking services usage. The OMNITRACKER platform will be used in the area of Incident Management, Release Management, Problem Management and Service Management.

The technology company iSOFT is one of the world's leading provider of IT-based business solutions for healthcare providers. The company was acquired by CSC Healthcare Group in 2011.

Starting with the introduction of OMNITRACKER in the areas customer support and project management, additional process areas will be implemented to the business process platform in the future to replace existing tools. In addition, the roll-out of the system to other international affiliates is planned. iSOFT therefore relies on the advantages of the OMNITRACKER approach to integrate distributed processes and information in one system. As a consequence, standardized processes will be operated company-wide in the future, while enabling consistent controlling.

OMNINET Russia and CIS now exclusively provide OMNITRACKER seminars. More information can be read here:

OMNITRACKER seminars (English)

OMNITRACKER seminars (Russian)

The third seminar "Stock & Order Management Template Update" will take place on May 28th from 8.30 am - 10.30 am in Leuven.

If interested please registrate via office@omninet.be.

The entire success story can be read here:

Case Study SoCura

The press release, available in English and Russian, can be read here:

Enjoy!

Press Release SIAM Consulting (English)

Press Release SIAM Consulting (Russian)

B + F Elektrotechnik GmbH, service partner of Kabel BW in Schwäbisch Gmünd, decided to handle incidents with ITILv3 certified OMNITRACKER ITSM Center.

The used Incident Management is interconnected via an off-line interface with OMNITRACKER Kabel BW to allow a more efficient handling of incidents. This includes a technician route planning via the integrated Google Maps API.

New press release on "Pony Express moved to OMNITRACKER CleverENGINE". Enjoy reading!

Press Release on Pony Express (English)

Press Release on Pony Express (Russian)

The first Swiss OMNINET Customer Event – the OMNITRACKER Gipfeli 2013/03 – has been resoundingly successful. All in all, over 20 participants from 15 companies joined the event. “I am kindly surprised about the numerous participants and their interest in further customer events at OMNINET Switzerland. We all are looking forward to the next OMNITRACKER Gipfeli”, says Christoph Thomas, CEO of OMNINET Switzerland.

Pictures can be found on our Social Media Channels!

Forrester analyst Stephen Mann refers to OMNITRACKER as a flexible and relevant ITSM tool in his blog. OMNINET’s “Pay-per-use” licensing model is the answer to today’s demands of pricing flexibility when choosing software products. The entire article can be read here!

OMNINET has proudly released major improvements of OMNITRACKER based Business Process Templates. The new releases will provide OMNITRACKER customers worldwide additional functionalities for IT Service Management Center, Project Management Center and Systems Engineering Center.

For the entire press release please click on the following link:

Press Release on Template Update (English)

The entire press release on "AlfaStrakhovanie Received the ISO/IEC 20000:1:2011 Quality Certificate through OMNITRACKER" can be read here:

Press Release AlfaStrakhovanie (English)

Press Release AlfaStrakhovanie (Russian)

Impressive OMNINET company profile in this month's VitAL Magazine (p.20), including the listing for the Service Desk & IT Show in London on April 23rd and 24th (p.62). The entire print edition can be read here!

For 20 years, the American Morgan Stanley Bank, headquartered in New York, has also had a strong presence in the German market with offices in Frankfurt and Munich.

OMNITRACKER was chosen to create an efficient management of contracts in Germany. In addition to the standard functions of OMNITRACKER Contract Management Center - such as contract workflow, active monitoring of contract duration, approval and review procedures - especially the ability to manage and monitor related assets in combination with CMDB is very much in the foreground.

The afb Application Services AG in Munich optimizes complete business processes in the area of lending banks and leasing companies based on advanced IT solutions of application service provision.

Today, Afb applications are used internationally with well known clients in the financial services sector.

By using OMNITRACKER IT Service Management and Project Management, customer support and project processes will now be optimally supported in an integrated system platform. When choosing the product, an efficient employee Activity Management and Task Management including time tracking and resource management was important.

Local newspaper "Nürnberger Nachrichten" publishes article on CeBIT in its newspaper, presenting OMNINET as an enrichment to the region.

Since 1993, the company specializes in construction projects, reconstruction and repair including its own technical experts, training center, and large logistics service. Today, packaging arrangement centers are located in Tyumen, Yekaterinburg, Surgut and Perm. The retail sector consists of 16 stores in 10 cities of Russia. OMNITRACKER will be used in the field of Incident Management, Request Fulfillment, and Service Catalogue with Avaya IP-telephony integration.

New OMNINET client VTB24 - one of the largest participants in the Russian banking market, made a decision to migrate from HP Open View to OMNITRACKER. VTB 24 is included in the international financial group VTB and focuses on services for individuals, entrepreneurs and small businesses. The bank's network consists of more than 600 offices in 69 regions all over the country.

Ducimus Consulting aims to help senior management improve the effectiveness of their corporate strategy, process, and operations by assessing business needs and reviewing business functions, plans and directions. The company was established  in response to the need of experienced and credible consultancy services in West Africa. Ducimus Consulting can provide among advice to the public and private sectors on corporate governance,  advisory committee support, independent reviews, corporate Risk Management, policy framework and financing facilities.

For a summary of the highlights of this year's OMNITRACKER Customer Day 2012 please click on the following link:

Press Release Customer Day 2012

The Public Autonomous Institution of the Tula region "Center for Information Technologies" serves the government and governor of the Tula region by providing IT-services within the field of innovation, Information, information security and technical protection of information.OMNITRACKER will be used within the field of IT Service Management, supporting Incident Management, Request Fulfillment and Service Level Management.